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Initial Consultation

During the initial visit we will analyze your existing system's capabilities, consult with you to understand your specific needs and deliver a plan within a few days. Once you've accepted our proposal/plan the following actions will be taken during the first month in order to prepare your computer system for efficient scheduled maintenance:

• Discuss your current usage and future needs for your computer system and network.
• All hard disk maintenance will be automated wherever possible.
• Check system for security vulnerabilities; make recommendations as needed.
• Record hardware configuration for faster service when repairs are required and make recommendations if necessary based on the hardware's usage.
• Record software data and make recommendations based on your needs.
• Network setup, data storage and backup system will be recorded and recommendations will be made for improving speed, functionality, fault tolerance and security.

Tech Support Customized for Your Needs

A technologist will arrive at your location on a regularly scheduled basis to solve any current technical issues and answer questions you may have.

IT-Expert on Call will take responsibility for coordinating preventive maintenance, documentation, hardware repairs, printer support, equipment procurement and more. The following actions will be done monthly/quarterly or as needed and as time is available, depending on the number of systems and the maintenance time purchased:

• Analyze effectiveness of anti-virus system, Spyware/Malware detection system and check data backup system.
• Ensuring that all systems are fit with no users reporting errors.
• Upgrading any essential operating system files or patches (manufacturer's bug-fixes) to existing software.
• Operating system error logs checked for items noted as requiring service.
• Backup system checked for workability.
• Computer systems kept physically clean inside and out.
• When Internet security issues arise, we will do our best to handle these as quickly as possible after we have been notified and make any needed changes in order to protect your computer network.
• Install and configure a secure remote [offsite] backup solution using DataSafe a complete, real-time, online data backup and storage solution which simplifies the backup, recovery, and remote access to your important data.

Note that our Computer/Network Maintenance Service Plans are custom tailored to your specific requirements based on our Initial Consultation Session consequently costs will vary depending on the number of systems and the maintenance time purchased. And IT-Expert on Call offers rollover hours for unused time. If, at the end of the year, you have not used all your purchased hours, they will roll over into the next contracted year. You paid for them, You keep them. If you run out of hours, additional hours can be purchased as needed.

Suggested Purchases

1. ESET NOD32 Antivirus + AntiSpyware  Runs quietly in the background. Proactive, precise, lightweight and fast
2. AceSoft Tracks Eraser Pro that properly protects your privacy by cleaning your tracks of past Internet activity.
3. FireTrust's MailWasher Pro for effective e-mail Spam control.
4. SyncBackSE by 2brightsparks For easily backing-up, synchronizing, restoring your important data.
5. Acronis True Image for Hard Disk Cloning to save you days if not weeks of work! In the event of hard disk failure and by utilizing disk cloning you can have your Desktop computer or your Laptop computer back up and running within one hour exactly as it was before with all your software and settings unchanged. It's actually remarkable how quick it is to restore a cloned disk compared to re-installing your Operating System, application software and all your personal preferences.
6. Executive Software Diskeeper Industrial strength tool to prevent disk fragmentation which can be the cause of crashes, slowdowns, freeze-ups and even total system failures. Why?
7. Total Uninstall monitors any changes that are made to your system during installation of a new software product. The program allows you to perform a complete uninstall without having to rely on the supplied uninstall program which may leave files or changes behind.
8. Uninterruptible Power Supply UPS allow your system time to shut down properly in case of power outages —this can help to prevent damage specifically to your hard-disk and loss of all important data

Benefits of Using a Maintenance Plan

• Professional Account Management—After your system has been successfully upgraded and your maintenance plan is activated, we will be readily available via e-mail or telephone should you have any additional questions or comments about the service. We provide ongoing telephone support when you have technical questions between visits. We are like having your very own IT department available at your fingertips.
• A Regular technologist—A technologist will be assigned to regularly visit your location to provide administrative maintenance and repairs for your system and assistance with technical issues. You?ll become more productive as computer issues are resolved in a timely manner.
• Rapid Emergency Response—We will give you our highest priority service and respond quickly to reduce your downtime. In most cases, a technologist will arrive at your location within 3 hours of acknowledging your request.
• Save Time and Money—When you sign up for an ongoing maintenance package, you'll be surprised how much money you can save by taking a proactive approach to maintaining your computer system. In the long run, this type of scheduled maintenance and preventive service costs less than continual emergency service offered by vendors and manufacturers.

Note 1: Remote monitoring of your computers and network is available upon request at an additional cost

Note 2: Maintenance Plan articulated hereinabove is only available in The District of Ottawa-Carlton, Ontario Canada. For other Regions Maintenance Plans are available upon request

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