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Providing Paid Support Service
Where your satisfaction is guaranteed!
Although IT-Expert on Call may look at anything Information
Technology [IT] related your money would most sensibly be spent in
areas that we have expertise in.
Our core know-how encompasses Microsoft Windows Operating Systems [ XP |
Vista | Server 2008], Microsoft Office Suite [ XP | 2003 | 2007 ] including
|Word | Excel | Power Point | Office Outlook | Outlook Express | Windows Mail
| Access | Internet Explorer Browser |, FireFox Browser |, Computers [Desktop
| Workstations | Laptops| PDA's | Printers | Scanners], Wireless and Wired
Networks [LAN | WLAN | WAN | Wi-Fi | routers | switches | gateways],
Voice-over-IP [VoIP —Telephony], Security [intrusion prevention],
Video-Conferencing, WebSite design and construction, Content Management
Systems, Relational Database Management Systems, Disaster Recovery Planning
and Business Continuity, Technology Troubleshooting.
Troubleshooting Support service is provided in the following
ways:
- On-Site service engagements are based on an hourly rate of
$55 per hour plus » Trip
Fee «
For on-site Support and Training engagements a
minimum of [whichever is greater] $45 or $1.25 per kilometer trip
fee will be added to your Invoice. [more info]
- Help Desk Support via Telephone is based on an Incident
Rate Basis of $60 per incident. Service
is rendered after payment is received in advance; to make payment use the
PayPal graphic link above. Note: alternate
payment method is available upon request via email
» mozerd@itexpertoncall.com «
- Help Desk Support via »
e-mail « is based on an Incident Rate
Basis of $75 per incident. Service is
rendered after payment is received in advance; to make payment use the
PayPal graphic link above. Note: alternate
payment method is available upon request via email
» mozerd@itexpertoncall.com «
- An incident is defined as
one single question or issue that cannot be divided
into separate problems. If in our sole discretion we determine that a
support request comprises multiple incidents, we will notify you and you
may decide whether to pursue some, all, or none of them.
- Site Visits and Telephone support are
included for Clients who have pre-purchased our » Maintenance Service Plans «
- IT-Expert on Call will make reasonable
efforts to resolve the issue submitted.
To expedite response, please provide as much detail as possible. We
endeavour to respond to all support requests on the same day [or by the
beginning of the following business day] that they are made or sent.
There may be issues that we cannot fix, or that are only fixable with
significant effort that cannot be addressed within our program. If we cannot
provide a workaround that you consider acceptable, the incident will not be
billed but you may want to consider addressing it on a consultancy basis.
» Our Service Rates will vary depending on the
nature of the service provided «.
Terms of On-site Service
If you need more information please contact David Mozer by phone at
(613) 828-6611 or » mozerd@itexpertoncall.com «
with your questions.
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