Current Service Rates
Where your satisfaction is guaranteed!

Some examples of our current Service Rates:
Activity	Hourly Rate	Incident Rate
Troubleshooting and Diagnostic Service via On-Site visit.	$90
Troubleshooting Help Desk Support via Telephone  [Terms of Telephone Service]	$90
Troubleshooting Help Desk Support via e-mail  [Terms of e-mail Service]		$70
Installation & Configuration service	$90
How-to Application support service: step-by-step examples that may include tips for using a variety of features available in your individual productivity suite of applications	$75
On-Site Training service: Get the most efficient use and enjoyment out of your PC. Receive training in the comfort of your own office or home one lesson at a time on the topics that are important to you!	$65
Data extraction/recovery and archive service	$75
Data migration and Integration service	$75
Data Cleaning and Sanitizing service for decommissioned computers using the DOD 5220 22 M standard for cleaning and sanitizing		$125
Procurement Service: On a *Pass-Through basis, Product's and/or Part's purchased [and pre-tested in our lab] in support of installation and configuration service	$125
Technical Documentation [i.e: How-to guides]	$75
Website Design, Construction & Deployment	$90
Consulting-ad hock	$125
Consulting-Security [Intrusion Prevention]	$175

For on-site Support and Training engagements a minimum of $60 trip fee will be added to your Invoice. [more info] 

*Pass-Through basis: Where IT-Expert on Call purchases products [and or services] on your behalf and passes the respective costs charged by the vendors [as per invoice or receipts provided] to you for reimbursement.

An incident is defined as one single question or issue that cannot be divided into separate problems. If in our sole discretion we determine that a support request comprises multiple incidents, we will notify you and you may decide whether to pursue some, all, or none of them.