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Current Service Rates
Where your satisfaction is guaranteed!
| Some examples of our current Service
Rates: |
|
|
| Activity |
Hourly Rate |
Incident Rate |
| Troubleshooting and Diagnostic
Service via On-Site visit. |
$55 |
|
| Troubleshooting Help Desk Support via
Telephone [Terms of Telephone Service] |
|
$60 |
| Troubleshooting Help Desk Support via
e-mail [Terms of e-mail Service] |
|
$75 |
| Installation & Configuration
service |
$65 |
|
| How-to Application support service:
step-by-step examples that may include tips for using a variety of
features available in your individual productivity suite of applications |
$70 |
|
| On-Site Training service: Get the most
efficient use and enjoyment out of your PC. Receive training in the comfort of your own office or home
one lesson at a time on the topics that are important to you! |
$65 |
|
| Data extraction/recovery and archive
service |
$80 |
|
| Data migration and Integration service |
$85 |
|
Data Cleaning and Sanitizing service for decommissioned
computers
using the DOD 5220 22 M standard for cleaning and sanitizing |
$65 |
|
| Procurement Service: On a *Pass-Through basis, Product's and/or Part's purchased [and pre-tested in our lab] in support of installation and configuration
service |
$65 |
|
| Technical Documentation
[i.e: How-to guides] |
$75 |
|
| Website Design, Construction &
Deployment |
$90 |
|
| Consulting-ad hock |
$85 |
|
| Consulting-Security [Intrusion
Prevention] |
$125 |
|
For on-site Support and Training engagements a minimum of [whichever is greater] $45 or $1.25 per kilometer
trip fee will be added to your Invoice. [more info]
*Pass-Through basis: Where IT-Expert on Call purchases products [and or services]
on your behalf and passes the respective costs charged by the vendors [as per invoice or receipts provided]
to you for reimbursement.
An incident is defined as one single question or issue that cannot be divided into separate
problems. If in our sole discretion we determine that a support request comprises multiple incidents, we will
notify you and you may decide whether to pursue some, all, or none of them.
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